Are your customers RAVING FANS of your business!?!
The first part of customer service for your plumbing company is owning any and all customer service opportunities regardless of whether or not you are present. As the owner you are the brand of your plumbing company and therefore everything falls on you. Never make excuses for what happened; this serves to let your customer know that you genuinely care about them and the issue that they are having. It also demonstrates your willingness to correct the problem.
The next part of customer service for your plumbing company involves listening and communicating with your customers. Sometimes when it comes to customer service for your plumbing company all your customer wants to do is be heard. A lot of the times there may be something else going on in their lives, you really don’t know. Offering an ear and listening to whatever the breakdown was is a necessary step in correcting the issue. Ask questions. How can I make this right? A lot of the times your customers will tell you exactly what they want.
Say yes! Part of customer service for your plumbing company involves saying yes! No has such a negative connotation. And in fact, it is easier to say yes than say no in a lot of situations, the question should be why not? Of course, don’t allow yourself to be taken advantage of, but a lot of solutions to customer service-related issues are simpler than you would think.
Training is also a big part of customer service for your plumbing company. Ensuring that you and your staff are professional and knowledgeable about industry is particularly important. When it comes to customer service for your plumbing company you want to make sure that you will have the answers to the questions your customers will most surely have.
The last part of customer service for your plumbing company is your staff. Be aware of what is going on. Your staff is representing you and their actions reflect on you and your business. If they aren’t treating your customers with care, then do not hesitate to find new employees who will. You work hard in building your business; don’t let the careless act of others destroy your hard work.
Your customers are important to you and therefore customer service for your plumbing company should be a top priority for you.